NOOK Books FAQ

Top NOOK Book FAQs

How do I buy a NOOK Book?

Find the NOOK Book of your choice on BN.com, then click the "Buy Now" button on the product page. If you have entered in the information for a default credit card, clicking the button will complete your purchase. Your new NOOK Book will be waiting for you in your NOOK Library.

Note: All NOOK Books have a "Buy Now" button, whereas other products have "Add to Cart."

To complete your NOOK Book purchase, you must sign in and enter a default credit card. You will have this option during the purchasing process. It only takes a moment. For more details, go to Buying NOOK Books in the Help section.

What is Pottermore?

Pottermore is a unique and free-to-use online experience, built around the Harry Potter books, created for a new digital generation of readers who can explore, share and participate in the stories, showcase their creativity and discover new information about the world of Harry Potter from J.K. Rowling herself. Learn More.

Do I need a NOOK device to read a NOOK Book?

No. You can download our free NOOK apps to your iPad, iPhone/iPod Touch, Android, PC, Mac, or other compatible device.

How do I buy a NOOK Newspaper or NOOK Magazine?

Find the NOOK Newspaper or NOOK Magazine of your choice on BN.com. You can instantly purchase the most recent issue by clicking "Buy Current Issue." The issue will appear in your NOOK Library on BN.com, on your NOOK, and in your NOOK app (for iPad and PC only).

You can also subscribe to the NOOK Newspaper or NOOK Magazine by clicking "Subscribe Now." The current issue will appear in your NOOK Library, on your nook, and in your NOOK app (for iPad and PC only). As new issues are released they will also appear in your NOOK Library on BN.com, on your nook, and in your NOOK app (for iPad and PC only).

To complete your NOOK Book purchase, you must sign in and enter a default credit card. You will have this option during the purchasing process. It only takes a moment.

Can I lend NOOK Books?

Yes. With our LendMe technology, you can lend and borrow NOOK Books purchased on BN.com and read them on your iPad, iPhone/iPod Touch, Android, Blackberry, PC, Mac, or other compatible device. Any book that can be lent will have LendMe icon next to it.

How do I archive NOOK Books on my device?

When you're done reading a NOOK Book you can move it into your archive by going into 'My NOOK Library' and selecting the NOOK Book you'd like to archive, then clicking 'Move to Archive'.

Are NOOK Books, NOOK Magazines, or NOOK Newspapers printable?

No, you cannot print our NOOK Books or any articles from NOOK Magazines or NOOK Newspapers.

How can I change my credit card to unlock my NOOK Books?

You can set up a new default credit card in your Account to use for unlocking NOOK Books. Go to My Account.

I downloaded the new Desktop NOOK app; where can I find my old annotations from the BN eReader?

Version 2.5+ is installed separately from previous PC versions at this time. You can still use your previous version to see your old annotations. Just use your Start Menu to open version 2.1 Programs - Desktop Reader - Barnes & Noble - Version 2.1.

New annotations in version 2.5 will sync going forward with 2.5. We encourage you to begin using 2.5.

I have the BN eReader app for my iPhone. What will happen if I download NOOK for iPhone?

You won't lose any of the NOOK Books you currently have if you download NOOK for iPhone. You'll also still get automatic downloads of your latest Barnes & Noble purchases and samples, plus have access to download NOOK Books from your Online Library--anytime. Unfortunately, old annotations cannot be transferred to the new app.

How do publishers or individuals get their eBooks into the NOOK Books program?

It's easy with NOOK Press. Your book can be on sale on NOOK and BN.com as an eBook within 72 hours. Please visit www.nookpress.com to learn about our free and easy-to-use self-publishing program. Our NOOK Press FAQ provides many answers about self-publishing with NOOK. If you have further questions, email us at nookpress@nook.com for additional help.

If I wish to see a publication offered, who do I contact?

Whether you are a customer or a publisher, send us an email at eperiodicalpublishersinquiries@book.com with your recommendation and/or your contact information if you are a publisher.

I cannot unlock my books. I get an "Error D-4 Code" or "1107 Error". What does that mean?

You should be able to unlock the NOOK Book from Barnes & Noble.com with this information:

Unlock Name: Full name on your Billing Address Unlock Code: 15 or 16 digit credit card on record as your default credit card when you downloaded the NOOK Book
Please replace the *'s with the actual credit card numbers.

If you don't have the credit card you previously used to unlock the NOOK Book, please try adding a new credit card on your Account page. After adding a new card, re-download your purchased NOOK Books, and try unlocking them with the new credit card number. (You might want to delete the old copies of your NOOK Books first, to avoid confusion. The old and new copies will have the same file names.)

NOOK Books

What is a NOOK Book?

NOOK Books are digital versions of books that can be read on personal computers or mobile devices, like the iPhone or iPad.

How do I buy a NOOK Book?

Find the NOOK Book of your choice on BN.com, then click the "Buy Now" button on the product page. If you have entered in the information for a default credit card, clicking the button will complete your purchase. Your new NOOK Book will be waiting for you in your NOOK Library.

All NOOK Books have a "Buy Now" button, whereas other products have "Add to Cart."

To complete your NOOK Book purchase, you must sign in and enter a default credit card. You will have this option during the purchasing process. It only takes a moment.

For more details, go to Buying NOOK Books in the Help section.

How do I buy a NOOK Book with a Barnes & Noble Gift Card, eGift Card or Online Gift Certificate?

Gift Cards/eGift Cards/Online Gift Certificates must be saved to your account before you can redeem them to purchase NOOK Books, single issue NOOK Magazines, or single issue NOOK Newspapers. Once saved, they will be automatically applied to your NOOK Book purchases.

Any available gift card balance will be redeemed first. Your default credit card will be charged for the remaining balance, if any. A default credit card is still required for NOOK Book purchases, even if the funds on your Gift Cards and/or Online Gift Certificates cover the total amount purchased.

What are my payment options?

We accept American Express, MasterCard, Discover, Visa, Diners Club, and JCB. You must have a default payment card and billing address set up to purchase a NOOK Book. If you do not, we'll offer to set this up for you the first time you purchase a NOOK Book.

Please Note: Store credit issued by Barnes & Noble stores may not be used online. For more details, please review our payment options.

Is it safe to use my credit card?

Yes. We use the latest encryption technology to keep your information safe. See our Safe Shopping Guarantee.

Can I try a NOOK Book sample?

Yes, we offer thousands of NOOK Book samples for users. Just visit a NOOK Book page, look for the "Try It Now" heading, then click the "Get Free Sample" button. If you choose to purchase the full title, the free sample will be replaced with the full version of the NOOK Book in your NOOK Library. (But the sample remains on your device if you already downloaded it.)

How do I get free public domain titles from Google Books?

Free titles are indicated by a "Get Free" button in place of the "Buy Now" button. Barnes & Noble.com has partnered with Google Books to bring you half a million public domain titles for free. Look for these titles throughout the website.

Why do I see a $0.01 cost on a free NOOK Book?

If you don't already have a default credit card on record when you order your free NOOK Book, you will need to supply one at check out. It will appear as a penny, but you will be credited for this amount upon checkout.

How are these titles from Google free?

Only books in the public domain, or out of copyright, have the download feature available.

What is a public domain work?

A public domain book is one that was either never subject to copyright or whose legal copyright term has expired.

Do I need a Google account to access these free titles from Google?

No, but you are required to sign into your Barnes & Noble.com account. Creating a Barnes & Noble.com account is free.

What types of free titles from Google are available?

Google Books lets you find pretty much any kind of book you can imagine © fiction, non-fiction, reference, scholarly, textbooks, children's books, scientific, medical, professional, educational, and other books of all kinds. The books available for free via Barnes & Noble.com are public domain (out of copyright) works.

Do I pay tax when I buy a NOOK Book?

NOOK Books follow the normal tax rules of all downloadable products. Click here for details about placing a tax-exempt order.

How do I read a Barnes & Noble NOOK Book?

Purchase a NOOK Book or get a free sample.
Open your NOOK Book on your NOOK or in one of our NOOK apps and download your NOOK Book.
Need to install our FREE NOOK app?

iPad
Download NOOK app from iTunes

iPhone/iPod Touch
Download in iTunes. Or, from your Apple device, go to BN.com from your phone. Once you are on the site, click "Download free NOOK app App."

Android
Requires Android OS 1.6 or higher
Instructions
Click the "Market" icon on your Android device.
Select the search icon and enter "NOOK" in the search bar.
Select the "NOOK for Android" app.
Select "Install" on the app download page.
Once the app is installed, you'll be prompted to sign in with your BN.COM account.

Can I access my NOOK Books while traveling?

You can download NOOK Books from your NOOK Library that have already been purchased. You will not be able to purchase NOOK Books if you are traveling outside of the United States.

Where are my NOOK Books stored?

Your purchased NOOK Books and free samples are stored online in your NOOK Library. You can access them at any time by signing in to your BN.com account. From there, you can download them any time to your handheld device or computer. Visit your NOOK Library

What is My NOOK Library?

Your NOOK Library is a private page on BN.com that lists your previous purchases, allowing you to manage your NOOK Books quickly and easily. It is a permanent home to your purchases and free samples, no matter how many different devices you use to read your NOOK Books. To see your NOOK Library, sign in to your BN.com account.

In your NOOK Library, you'll find that we've already provided three great NOOK Books at no cost to get you started. We've also provided a handy pocket dictionary at no cost that you can use for reference purposes.

As your NOOK Library grows, you can move previously read items to your Archives by clicking the Archive link. This simply takes it out of your main view, but it is always available in case you want to download it again.

You also have the option to permanently delete a title from your NOOK Library. However, we recommend you archive your purchase in case you want to download it again. Deleting an item will permanently remove it from your collection and requires re-purchase should want it again.

Why do I need to enter a credit card to download my NOOK Book?

To access your protected purchases, you must have an authorized credit card on record with Barnes & Noble.com. It does not necessarily have to be the credit card you used to purchase your NOOK Book(s).

How can I change my credit card to unlock my books?

You can set up a new default credit card in your Account to use for unlocking NOOK Books. Go to My Account

How often can I download a NOOK Book?

Once you've purchased a NOOK Book, you can access and download it as many times as you want.

Can I buy a NOOK Book for a friend?

Yes. NOOK Books and NOOK Apps are now able to be purchased for friends and family. To send a NOOK Book or NOOK App as a gift, look for the "Buy as Gift" icon on the product's detail page. Get started now.

For more details, please visit the eGifting FAQs.

What does DRM mean, and how will it affect my NOOK Book ownership?

Digital Rights Management (DRM) is used to ensure that a specific copy of a NOOK Book is owned by one owner, and is not just given away. This ensures that copyright laws are respected and that authors and publishers are fairly compensated.

DRM means that when you buy a NOOK Book from your NOOK or from BN.com, you own that copy forever, unless you delete it from your online digital library. You can read it, but others cannot read it.

Because the NOOK Book is in your online digital library, you can open your copy from any of the supported NOOK app platforms registered under the same B&N account.

You can also lend a NOOK Book one time for up to 14 days. When you lend the NOOK Book, you also lend your digital rights, so you cannot read the book while the lending offer is pending and while the book is on loan.

I'm having trouble downloading my NOOK Book - what do I do?

First, make sure your web connection is working; if you can't connect to the web, you won't be able to download anything. If your connection is working, check the System and Device Specification section for detailed help and instructions.

I'm getting an error 'Geographical Constraint' - what does that mean?

You may be downloading a Google public domain title that is not available in your current location. Only books in the public domain books whose copyrights have expired have the download feature available. A book published before 1923 that has fallen out of copyright in the US may still be in copyright under the laws of other countries. For users outside the US, determinations are made based on appropriate local laws.

What is My NOOK Wish List?

Your NOOK Wish List is a safe, private list tied to your Barnes & Noble account, where you can save items for future purchase. You can access your NOOK Wish List though your account, main Wish List or My B&N profile page. In the NOOK app for the iPhone, you can access your NOOK Wish List by going to "Categories" and selecting the Wish List option.

Are NOOK Books printable?

No, our NOOK Books are not printable.

Why is there sometimes a delay between the book release and the NOOK Book release?

We try our best to put NOOK Books and books on sale simultaneously, but in many cases, for reasons beyond our control, NOOK Books are not released on the same date as the print version.

What is your privacy policy?

At Barnes & Noble we value all of our customers and understand that you care about the privacy and security of your personal information. See our complete Privacy Policy.

How do I contact BN.com?

The Help and FAQ pages on BN.com are usually the fastest way to find an answer to your question. But if you still need help, click here to contact us.

NOOK Magazines and NOOK Newspapers

What is an NOOK Newspaper or NOOK Magazine?

NOOK Newspapers and NOOK Magazines are digital versions of print newspapers and magazines. They can be read on personal computers or mobile devices and nook. NOOK Newspapers and NOOK Magazines contain all articles, news stories, editorials, and obituaries for which the publisher has digital rights. At this time some content is not included, such as advertisements, crosswords, box scores, stock quotes, and weather maps.

How do subscriptions work?

When you subscribe to a NOOK Newspaper or NOOK Magazine, you will receive the current issue. As new issues are released, they will arrive in your NOOK Library on BN.com, on your nook, and in your NOOK app.

All first-time subscribers receive a 14-day free trial. If you do not cancel your subscription during that time, on the 15th day, your default credit card will be charged automatically at the monthly subscription rate. Your subscription will automatically renew on the same date each month unless you choose to cancel.

Can I pay for ePeriodicals with Gift Cards/Online Gift Certificates?

You can purchase single issues of NOOK Newspapers and NOOK Magazines using your Barnes & Noble Gift Cards/Certificates, but you cannot purchase subscriptions to NOOK Newspapers and NOOK Magazines using your Gift Cards/Certificates

When are new NOOK Newspapers and NOOK Magazines delivered?

New issues of NOOK Newspapers and NOOK Magazines are delivered when the print editions are published. They will usually arrive early in the morning; however, NOOK Newspapers and NOOK Magazines from other time zones may arrive later in the day.

How does delivery to my NOOK work?

New issues of NOOK Magazines and NOOK Newspapers will be pushed to your NOOK when they become available in your NOOK Library, as long as you have a 3G or Wi-Fi connection.

If you do not have a wireless connection, you can download the latest issue from your NOOK Library onto your PC or Mac and transfer the files to your nook, using a USB connection.

Your NOOK Library on BN.com will store the latest issues of your NOOK Newspapers and NOOK Magazines as well as any saved issues for redownload to your nook or NOOK app.

For more information on nook, please click here.

How does delivery to my NOOK app work?

New issues of NOOK Magazines and NOOK Newspapers appear in your NOOK Library on BN.com when the print editions are published. You can download the latest issue from your NOOK Library into your NOOK app.

Your NOOK Library will store the latest issues of your NOOK Newspapers and NOOK Magazines, as well as any saved issues, for re-download to your nook or NOOK app.

Can I receive new issues if I am out of the U.S.?

Your NOOK Library on BN.com will store the latest issues of your NOOK Newspapers and NOOK Magazines as well as any saved issues for re-download to your NOOK or NOOK app.

NOOK can connect to any Wi-Fi hotspots that are open or if the user knows the username and password to the SSID. However, NOOK cannot connect to Wi-Fi hotspots that use proxy security settings (such as those commonly used in hotels).

For our free NOOK apps, you will need to be connected to the internet in order to download the latest issue providing it recognizes ePub files. (See the User Guide to confirm.) Please review your Internet Service Provider's plan for connection and coverage details. Additional charges may apply.

What is the privacy policy relating to NOOK Newspapers and NOOK Magazines?

At Barnes & Noble we understand that you care about the privacy and security of your personal information. See our complete Privacy Policy.

How do I cancel subscriptions?

In your NOOK Library on BN.com, find the subscription. Beside the title of the subscription is a link to "Manage Subscription." When you click on that link, it will take you to the Manage Digital Subscriptions page. Beside the title, click on "Cancel Subscription."

Any issues in your NOOK Library before you canceled the subscription will remain in your NOOK Library, and you can redownload those issues to your nook and your Barnes and Noble NOOK app.

You will receive a prorated refund to your default credit card based on the number of remaining issues in that billing period.

How do I reactivate subscriptions?

In your NOOK Library on BN.com, find the subscription. Below the canceled subscription is a link to reactivate the subscription. If you have deleted the subscription from your NOOK library, you can find the NOOK Newspaper or NOOK Magazine in the store and click "Subscribe Now."

Where are old issues of my NOOK Magazines and NOOK Newspapers stored?

In order to keep your NOOK Library on BN.com organized, your oldest back issues will be removed automatically from your NOOK Library as new issues arrive. You have the option to save permanently any issues that you want to keep for future reference.

Can I lend NOOK Newspapers or NOOK Magazines to friends?

No, you cannot lend NOOK Newspapers or NOOK Magazines

If I currently subscribe to the print edition of an ePeriodical, can I receive a discount?

Yes, some publishers offer print subscribers a discount on NOOK subscriptions for as long as the subscriptions to both editions, print & digital, remain active.

How do I redeem my discount if I currently subscribe to the print edition?

If you are currently a NOOK subscriber to an ePeriodical that offers a discount for print subscribers, simply visit MY ACCOUNT and access MANAGE DIGITAL SUBSCRIPTIONS. From there you will see a link to verify your print subscription information. You'll need to provide your print subscription account number, which is typically found on your magazine's mailing label. If you are not yet a NOOK subscriber, you will be prompted to verify your print subscription data after your NOOK order is confirmed.

NOOK app

What is the NOOK app?

The NOOK app is used to read Barnes & Noble NOOK on your handheld device or computer. Without it, you will not be able to read Barnes & Noble NOOK Books. Our NOOK Books are encrypted to protect the authors' work. The NOOK app can display styled text (italicized, underlined, etc.) and formatting as well as perform functions not found on other eBook readers. The NOOK app is FREE and is supported on multiple devices.

How do I download my books to my device? I get a message "Safari cannot Download".

Safari on Apple devices cannot download books to the device via the web browser. It is not allowed to by Apple. To download books onto your device you do it from within the NOOK app following this process:

Launch the NOOK app software to trigger the automatic syncing of your purchases to your device. You can also manually tap the 'gear' button in the lower right-hand corner of the navigation bar and then hit Account Settings. This will open a screen to allow you to enter your login information which includes your account name and password. Press Go and your information will be verified and then the contents of your on-line NOOK Library will be listed for you. Then just browse your book listings and tap on the book you'd like to download to your device. A popup will confirm your request. Press OK and the book will download to your device in the background, and you'll be notified when it has finished downloading.

Can I store more than one NOOK Book at a time on my device?

Yes, as long as you have enough memory on your computer or handheld device.

Is my name and credit card number stored on my handheld or computer after I unlock a NOOK Book?

No. Your credit card number is used only to unlock the NOOK Book and is not stored on your handheld.

Are updates free for the NOOK app?

Yes, software updates are available to you free of charge. If you've installed the NOOK app, you will receive an alert when a new version is released. We recommend upgrading your version as frequently as possible, since some NOOK Books will only work with the latest version.

If I lose my handheld device or my computer crashes, will I be charged for another download?

No, you will not be charged. You can download your NOOK Books from your account as often as needed. If, however, you delete a NOOK Book from your NOOK Library, you will have to purchase that title again.

What is a bookmark?

NOOK Books can be bookmarked just like paper books. Whether you're marking a passage or leaving off in the middle of a sentence, the bookmark tool helps you keep track of the things you want to keep for later.

What is an annotation?

With the Global Find tool, you can make notes in your NOOK Books as you would in paper books, then find them again in just a few clicks.

What is a highlight?

The highlight feature lets you mark your NOOK Book as you would a paper book, keeping track of the passages you want to remember.

Can the NOOK app display foreign characters?

While the NOOK app supports most Western European Languages, including French, German, Italian, and Spanish, it does not support characters from non-western alphabets.

I cannot unlock my books. I get an "Error D-4 Code" or "1107 Error". What does that mean?

You should be able to unlock the NOOK Book from Barnes & Noble.com with this information:

Unlock Name: Full name on your Billing Address

Unlock Code: 15 or 16 digit credit card on record as your default credit card when you downloaded the NOOK Book
Please replace the *'s with the actual credit card numbers.

If you don't have the credit card you previously used to unlock the NOOK Book, please try adding a new credit card on your Account page. After adding a new card, re-download your purchased NOOK Books, and try unlocking them with the new credit card number. (You might want to delete the old copies of your NOOK Books first, to avoid confusion. The old and new copies will have the same file names.)

How do I archive NOOK Books on my device?

When you're done reading a NOOK Book you can move it into your archive by going into 'My NOOK Library' and selecting the NOOK Book you'd like to archive, then clicking 'Move to Archive'.

Can I read non-Barnes & Noble files or PC files with the NOOK apps?

The NOOK app is built primarily to support NOOK Book files sold at BN.com. These text files end in either .pdb or .prc and have been specifically packaged for use on a handheld using the NOOK app. NOTE: Beginning 12/07/09, NOOK app for iPhone1.1, Mac 1.1 and PC 2.0 clients have the ability to support ePub files as well.

Can I read my Barnes & Noble purchases on other reading devices?

Yes, you can read them on NOOK or other device compatible with the NOOK app.

What type of data will be synchronized between devices and which devices?

The follow types of data will be synchronized across the nook and PC: Lend Status, Star Review Rating, and Archive Status (yes or no). Apple devices, Blackberry and the Mac do not support synching at this time. If you already have the client installed, you will be alerted within the application when new software updates are available.

Will there be a Linux-compatible NOOK app soon?

B&N is working to support many different platforms in the future, but we have not made any specific announcements yet on Linux.

Will there be a Windows Mobile-compatible NOOK app soon?

We are actively working on several different platforms, including Windows Mobile. As this time we have not determined any release dates.

What if I have a technical problem?

The Help and FAQ pages on BN.com are usually the fastest way to find an answer to your question. But if you still need help, click here to contact us.

System and Device Specification

I can't log into my account. My email address or password is not recognized or I am getting Error 1132.

Either you are entering an incorrect email address, an incorrect password, or both. To reset your password, click the account or sign-in link at the top of the page. Then, at the sign-in page, click "Forgot your password?" and follow the directions.

Please note: Our system does not currently recognize a password with an ampersand (&) when it is entered on an Apple device or Windows PC. When you reset your password, please do not include an ampersand (&).

I can't create an account. I get a message that my email address is already in use.

Even if you have not purchased anything from BN.com, you may be in our database as an existing customer. In that case, you can sign in as a Returning Customer. If not, you may no longer be the owner of the email address you entered. If you continue to have problems, please contact us at customer support, along with a description of your assistance needs.

I can't download my NOOK Book. The Download button or link isn't working. What should I do?

Possible reasons why you may not be able to download your NOOK Book:

If your payment was declined, a refund may have been issued for the title in question, or a charge-back may have been applied. Click here to contact us.

If the title is a pre-order that has not yet been released, the link will not work until the book is on the market. The available download date is noted in your NOOK Library.

The NOOK Book is missing pages or has illegible characters. What should I do?

This may be due to a corrupt NOOK Book file. Sometimes files can get corrupted during download. Try archiving the NOOK Book file from your handheld and desktop PC, then log into your account to download a fresh copy of your NOOK Book.

If you continue to have problems, please contact us at customer support, along with a description of your assistance needs.

Installation Instructions

iPhone/iPod Touch

Requirements:

iTunes 9.1 or later (free download from www.itunes.com/download)
iTunes Store account

Download NOOK app. Once you are on the site, click "Download free NOOK app App."

Android

Requires Android OS 1.6 or higher

Instructions

Click the "Market" icon on your Android device.
Select the search icon and enter "NOOK" in the search bar. Select the "NOOK for Android" app.
Select "Install" on the app download page.
Once the app is installed, you'll be prompted to sign in with your BN.COM account.

Windows PC

Download Now
System Requirements: Windows 7/Windows 2000/XP/Vista
Requires at least 10 MB free memory

Download the NOOK app here, saving the file to your desktop.
Double click file.
After a couple of easy steps, the NOOK app will be installed.
The NOOK app is now installed for your reading pleasure!
Locate the NOOK app icon on your desktop.
Double click it to launch the application.
Simply sign into your account and the NOOK app will synch up to your NOOK Library to get all your latest purchases.
Go to your All Books bookshelf and double click any title to start reading.
If the NOOK Book is not encrypted, the NOOK app will display it in a new window.
If the NOOK Book is encrypted, you'll see the following dialog box:
To unlock the NOOK Book, enter the full name on the Billing Address of default credit card on record when you downloaded the NOOK Book.
Click OK and the NOOK Book will open.

Mac

Download Now
System Requirements: Mac OS 8.6 or later, using CarbonLib 1.6 or later/Mac OS X 10.1 or later (Mac OS X 10.1.5 or later recommended)

Download the NOOK app, saving the .dmg file to your computer.
Double click the file. This will create an "Install NOOK app" Icon on your desktop.
Double-click the "Install NOOK app" icon on your desktop.
Follow the instructions to install NOOK app.
The NOOK app is now installed for your reading pleasure!
To download NOOK Books, add your titles to your shopping cart, purchase, and then follow the above instructions to download.

To read a NOOK Book
Open the NOOK app folder (usually founding the Applications/NOOK app directory).
Double click the NOOK app icon.
From the File menu, select Open.
Go to the folder where you save your NOOK Books.
Browse and select the NOOK Book and click Open. If the NOOK Book is not encrypted, the NOOK app will display it in a new window.
To unlock the NOOK Book, enter the purchaser's name and unlock code (the credit card number on record when you downloaded the NOOK Book).
Click OK. NOOK app will display the NOOK Book in a new window and you can start reading!

FAQ for eBook Settlement

How can I access my BN.com account?

Click on the "Sign in" link at the top of any page on the bn.com website
Input your email address and password.

How can I reset my password for my account?

Please go to the Account page by clicking on the "My Account" link at the top right corner of any page on the bn.com website. If you are not already signed in, you will be prompted to do so.
In the "Account Settings, Personal Information" section, click "Change Your Name, Email, or Password" and follow the prompts to change your password within your account profile. Once you have updated your profile, click "Save Changes."
If you forgot your password, click on the "Sign in" link at the top of any page on bn.com, then click on the "Forgot Your Password" link next to the Password field. Follow the prompts to change your password.

My email address has changed and I cannot access my account. What can I do to resolve this?

Please go to the Account page by clicking on the "My Account" link at the top right corner of any page on the bn.com website. If you are not already signed in, you will be prompted to do so.
In the "Account Settings, Personal Information" section, click "Change Your Name, Email, or Password" and follow the prompts to change your email address.
Once you have updated your profile, click "Save Changes."

How can I review my E-book purchase history?

Click on the "Order Status" link at the top right corner of any page on the bn.com website com. Sign in or enter your password as prompted to view the last 18 months of your order history. To learn more about your order history, please contact customer service at ebooksettlement@barnesandnoble.com

Where can I find the Settlement ID Number on the notice I received?

Your unique Settlement ID Number is embedded at the bottom of the email you received from BN.com attaching the legal notice.

I would like to request a check payment and no longer have the Settlement ID Number I received in the notice. Who do I contact to find out my Settlement ID number?

You can locate your Settlement ID by filling out the fields on the code retrieval form located here: http://www.barnesandnoble.com/u/ebook-settlement/379003739.
If you have further questions about your Settlement ID number, please email our customer service representatives at ebooksettlement@barnesandnoble.com.

Who can I contact if I am having problems with my account?

Please visit www.bn.com where you will find answers to many questions in the FAQ and help sections as well as contact information for general customer service.
For question about the settlement, please contact Barnes & Noble customer service at
Email: ebooksettlement@barnesandnoble.com
Phone: 855-663-0214.
Monday - Friday, 9am to 5pm ET.

Can you provide me with customer support contact information for Barnes & Noble?

Please visit www.bn.com where you will find answers to many questions in the FAQ and help sections as well as contact information for general customer service.
For question about the settlement, please contact Barnes & Noble customer service at
Email: ebooksettlement@barnesandnoble.com
Phone: 855-663-0214.
Monday - Friday, 9am to 5pm ET.

Where can I find more information about the eBook Settlement?

We have an FAQ that should answer many of your questions about the eBook Settlement between the State Attorneys General and five publishers. For more details, please visit the eBook Settlement FAQs.